Governance
Data Retention Policy
We keep personal data only for as long as necessary for the purpose for which it was collected.
Retention periods
- Enquiries that do not proceed: 12 months
- Mediation case files and settlement agreements: 6 years from conclusion
- Financial and accounting records: 6 years plus the current financial year
- Complaints records: 6 years from resolution
- Newsletter subscriptions: until you unsubscribe
Secure destruction
At the end of the retention period, paper records are securely shredded and electronic records permanently deleted from live systems and backups in accordance with our backup cycle.
Exceptions
We may retain records for longer where required by law, by a regulator, or where they may be relevant to actual or contemplated legal proceedings.
Last reviewed: August 2026
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