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Make an enquiry

Tell us briefly about the dispute. We will confirm suitable mediators, available dates and a fixed fee — usually within one working day.

Preferred contact method

Your enquiry is stored securely in our case management system and is accessible only to authorised ProMediate personnel — see our Privacy Policy. You will be given a reference beginning PM-GEN. To start a mediation with full dispute details, please use the mediation request form.

Consumer complaint?

Complaints against a trader, insurer or service provider under an approved Consumer Alternative Dispute Resolution (ADR) scheme are handled by our separate Consumer ADR service.

Visit Consumer ADR