Our mediation process
What actually happens, step by step
Mediation is less formal than most people expect. Here is exactly how a ProMediate mediation is arranged and run.
The parties appoint an independent mediator who helps them identify the issues, explore possible solutions and negotiate towards agreement. Mediation can take place online or in person. If terms are agreed, they can be recorded in a settlement agreement, bringing the dispute to an end.
- 01
Initial enquiry
Contact us by telephone, email or through our enquiry form with a short outline of the dispute, the parties and the amount in issue. We will confirm availability, propose suitable mediators and give you a fixed fee quotation, usually within one working day.
- 02
Appointment of mediator
Once the parties have agreed the mediator, date and venue or platform, we circulate our standard mediation agreement for signature. Conflict checks are completed before any papers are read.
- 03
Preparation
The parties agree a modest bundle of the key documents. The mediator reads everything in advance and will usually speak to each party by telephone or video in the week beforehand — a confidential conversation that often shapes the day.
- 04
Position statements
Each party provides a short position statement, normally exchanged a few days before the mediation. The most effective statements are written for the other party as much as for the mediator, and set out what is really needed from the day.
- 05
The mediation
The day usually opens with a short joint meeting, followed by private and confidential sessions. The mediator moves between the rooms, testing each case, exploring interests and carrying proposals. Nothing is shared without express permission.
- 06
Settlement agreement
If terms are agreed they are recorded in a written agreement signed before the parties leave (or electronically online). Until it is signed, everything remains without prejudice and non-binding. Where proceedings have been issued, a Tomlin order or consent order can be drafted.
- 07
Conclusion
If the dispute does not settle on the day, the mediator will normally remain in contact with the parties afterwards. A significant proportion of cases settle in the days and weeks that follow, and the confidentiality of the process is preserved either way.
Video guide
How to Arrange a Mediation
Arranging a mediation is usually straightforward. Our short video takes you through the process — from inviting the other party to mediate and choosing a mediator, through agreeing the practical arrangements and preparing for the mediation itself.
It also explains some of the simple steps you can take beforehand to give the mediation the best prospect of success.
Want to arrange a mediation?
We can help identify an appropriate mediator, agree a suitable date and make the necessary arrangements. You can also email us at enquiries@promediate.co.uk.
Ready to resolve your dispute?
Our experienced mediators help businesses and individuals resolve disputes quickly, confidentially and cost-effectively.