Start a Mediation

Take the first step towards resolving your dispute.

Making an enquiry is entirely without obligation. Tell us about the dispute and the parties, and we will check conflicts, availability and suitability before coming back to you.

Start a mediation Or call 0203 621 3908

Initial discussion

Every mediation begins with a conversation

Before any commitment is made, we will talk through the matter with you in confidence. During that initial discussion ProMediate will:

Understand the dispute
Carry out a conflict check
Discuss whether mediation is suitable
Explain the mediation process
Provide an indication of costs
Discuss timescales and availability

Mediation enquiry form

Tell us about your dispute

Contact details

Name

Firm / organisation (optional)

Telephone

Your role

Dispute details

Type of dispute

Approximate value (optional)

Brief summary of the dispute

Names of the principal parties

Used only for conflict checking and held in confidence.

Is litigation already underway?

NoYes

Any important hearing or limitation deadline (optional)

Mediation preferences

Preferred format

In personOnlineEither

Preferred location (if in person)

Preferred date or date range (optional)

Approximate number of participants (optional)

Additional information

Anything else we should know at this stage?

Please do not upload or send substantial case papers at this stage. We will first check conflicts, availability and suitability, and will then invite documents if required.

Submitting this form does not create a mediator-client relationship or amount to acceptance of an appointment. ProMediate will first check conflicts, availability and whether the matter is suitable for mediation.

If your matter is a consumer complaint against a trader, it is dealt with under our separate Consumer ADR scheme, which has its own terms. Those terms do not apply to commercial or civil mediation.

I have read and acknowledge the Privacy Notice.

Mediation Terms & Conditions

Before submitting your enquiry, please read our Mediation Terms and Conditions. They explain how a mediation is arranged and conducted, its voluntary, confidential and without prejudice nature, the basis on which fees are charged, and how your information is handled. Your acceptance is recorded with your enquiry.

Read the Mediation Terms and Conditions (opens in a new tab) →I have read and accept the Mediation Terms and Conditions (version 1.1, effective 23 August 2026). If I am submitting this enquiry on behalf of another party, I confirm that I am authorised to accept these Terms on their behalf.

Each participating party will also be asked to accept these Terms, and to sign the mediation agreement for the case, before the mediation takes place.

Your enquiry is transmitted securely and held in confidence. You will be given a unique reference beginning PM-MED.

What happens next

From enquiry to mediation

1. We receive your enquiry
Your request arrives in confidence with a unique reference beginning PM-MED.
2. We run a conflict check
We check the principal parties against our records before anything else happens.
3. We review the dispute
A senior member of the team considers the nature, value and urgency of the matter.
4. We contact you to discuss
We telephone or email to understand the position and the other parties.
5. We confirm availability and fees
You receive a fixed-fee proposal naming a suitable mediator and proposed dates.
6. Mediation is arranged
If all parties agree, we confirm the mediator, the date and the logistics.

Why choose ProMediate

A service built around settlement

Experienced, accredited panel

Solicitor and specialist mediators with decades of practice in the disputes they mediate.

Civil Mediation Council Registered Provider

ProMediate is a CMC Registered Mediation Provider operating throughout England and Wales.

Fixed fees where applicable

Transparent per-party fees, including the CMC Fixed Fee Scheme, quoted before you commit.

Online and face-to-face

Secure online mediation on Teams or Zoom, or in person at a venue of your choice.

UK and international service

We mediate across England and Wales and accept international and cross-border matters.

Independent and confidential

Wholly independent, impartial mediators; everything discussed is strictly confidential.

Explore further

Helpful pages while you decide

Our fees Commercial mediation Workplace mediation Online mediation Meet our mediators Frequently asked questions

Ready to resolve your dispute?

Start a mediation today — without obligation — or speak to a member of the team.

Start a mediation Telephone us