Policies
Consumer ADR Terms and Conditions
The terms applying when a consumer participates in ProMediate’s Alternative Dispute Resolution process, including confidentiality, data processing and the voluntary nature of ADR.
Read Consumer ADR Terms →Knowledge Centre
Guides and downloads
Plain-English guides and checklists to help parties, HR teams and legal advisers get the most from a mediation day. New guides are added regularly.
For businesses and solicitors
Preparing for Commercial Mediation
A practical checklist for parties and their advisers: who to bring, what to prepare and how to use the day.
Coming soon
For HR and people teams
Guide to Workplace Mediation
How workplace mediation works, when to offer it, and how it sits alongside grievance and disciplinary procedures.
Coming soon
For all participants
Guide to Online Mediation
Setting up a secure online mediation day, the technology required and how documents are shared and signed.
Coming soon
For legal advisers
Guide for Solicitors
Timing, position statements, authority to settle and costs consequences of refusing to mediate.
Coming soon
For commercial clients
Guide for Businesses
A plain-English introduction to mediation for directors, finance teams and in-house counsel.
Coming soon
Ready to resolve your dispute?
Our experienced mediators help businesses and individuals resolve disputes quickly, confidentially and cost-effectively.